The eshop ……… is the electronic commercial store for the sale of products via the Internet, created and operated by the company with the following details:
Address : …………………
Tax ID: …………. | Tax Office: …………………
GEMI number: ……………………
Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the ……… online store, located at ………..
Make sure that you agree to the below terms and conditions because your further use and browsing of the above …………. website implies your express and unconditional consent and agreement with them.
1. Terms of the contract
…………… reserves the right to unilaterally modify or renew these terms and conditions and the Terms and conditions of transactions made through its online store, according to its needs and the and its needs and commercial morals. …………. undertakes to inform the users of any modifications as well as any changes, through the website of this e-shop. It is clarified that the change of terms does not affect orders that you have already placed.
2. Information & Products
…………. is committed to the quality, completeness and validity of the information provided by …………... information provided on its website, both in terms of the precise data presented and the services provided by its online store, without prejudice to any technical or typographical errors, which have been overlooked or which have occurred unintentionally or as a result of any interruption in the operation of the website due to the website, whether or not the website has been interrupted due to errors or omissions or due to reasons of force majeure.
3. Limitation of liability
…………… is not liable to customers / users for any damages that may arise from the execution or non-execution of the of their order. It also reserves the right to the time of delivery of the goods in cases of force majeure. The ………….. online store can provide no guarantee for the availability of the goods or services. of the products, but guarantees the timely notification of end consumers of their unavailability and the refund of money if payment has been made. In no case the online store of the …………… is not liable for any legal or civil and / or criminal claims or for any damage (positive, special or consequential, which is indicative and not restrictive, disjunctive and / or cumulative loss profits, data, loss of earnings, loss of profits, monetary compensation, etc.) from visitors to the website or third parties from a cause related to the operation or not and/or the use of the website and/or the inability to provide services and/or information available from it and/or from any unauthorized interference by third parties in products and/or information available from it and/or from any unauthorized interference by third parties in products and/or services and/or information made available through it. ………….. shall make every effort to to provide high quality services but nevertheless cannot guarantee that there will be no interruptions The website will not be interrupted or "human" errors when updating / rewriting the price and / or characteristics of a product. product. In any case, if you find that a product is offered at an unusually low or high price in relation to its market value, before proceeding with the order, please contact us by e-mail at …………… or by phone ………………….
4. Intellectual property rights
All content of the website, including images, graphics, photographs, drawings, texts, information, services and products provided are the intellectual property of ……………………. and protected under the relevant provisions of Greek law, European law and international conventions. Any copying, analog/digital recording and mechanical reproduction, distribution, transfer is prohibited, transport, transfer, uploading, processing, creating derivative works or misleading the public about the actual provider of the content of the website. Any reproduction, re-publication, uploading, communication, dissemination or transmission or any other use of the content in any manner or means for commercial or other purposes or any other legal owner of the content of the content may only be used, reproduced, distributed or transmitted in any form or by any means, for commercial or other purposes, without the prior written permission of …………………. or any other legal owner of the content. of the aforementioned intellectual property rights. The names, images, logos and distinctive features representing the ………………….. its online store and third parties contracted with them as well as the products or their products or services, are exclusive trademarks and distinctive signs of ……………………… and its affiliates and their associated companies, and their products or services, are exclusive trademarks and distinctive signs of ……………………. and their affiliates, and their products or services. third parties and are protected by Greek, Community and international trademark and trade mark laws and are protected by the laws of the European Union, the European Union and international law. industrial and intellectual property.
5. User Liability
Users of the …………….. website accept that they will not use the online store of ………………… violates the privacy of another, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, is not entitled to be broadcast in accordance with the law or contractual or managerial relationships (such as inside information, proprietary and confidential information that acquired or disclosed as part of employment relationships or covered by confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary rights contains software viruses or any other code, files or programs that have been (a) any other software, software, or programs designed to interrupt, damage, destroy, or equip the operation of any software or computer hardware, intentionally or unintentionally violates applicable Greek and EU legislation and the provisions thereof, may harass third parties in any way and any content used for collect or store personal data about other users.
………………. recognizes the importance of the issue of security of your Personal Data as well as the of the importance of the importance of the security of your personal data and your electronic transactions and takes all necessary measures, using the most modern and advanced methods, in order to ensure your maximum security. All information, which relates to your personal data, is stored in the most secure manner possible. data and your transactions is completely secure and confidential.
7. Protection of Personal Data
During your visit to the pages of ………………… and in order to order products, but also to to ensure that we can contact you in order to inform you about new products, you may be asked to provide us with your personal data (name, profession, e-mail address, date of birth, etc.). Any personal data you provide anywhere on the pages and services of the website of the ………….. , are intended solely to ensure the operation of the respective service and are not (except where provided by law in the competent and authorities only). The data kept in the archive may be communicated to the competent judicial, police and other authorities, and may be used for the purposes of the protection of personal data. administrative authorities upon their lawful request and in accordance with the legal provisions in force at the time. For any questions or suggestions or statements relating to these matters, please contact us at ……….. . At any time the user reserves the right to update or at any time, the user may inform or object to the further processing of his/her data in accordance with the applicable legislation for the protection of personal data. protection of personal data.
8.Skroutz service usage data
9. Cancellation of order policy
If the online order has been completed, you can call within 24 hours at ……………… or at ……………….. and one of our associates will take care of the cancellation of your order.
10. Return policy of products
You have the right to return the products you purchased only in cases where there was a defect in them due to proven fault of ……………… and within 48 hours of receipt. Returns are only accepted if the products have not been used and are in the same condition as when you received them. Attention! No returns are accepted on products manufactured to your desired dimensions.
11. Right of withdrawal:
11.1 The Customer, if he is a natural person and concludes the sales contract for his personal use and not for professional use, i.e. the product has not been purchased with an invoice, is entitled to withdraw from the sale within a period of fourteen (14) calendar days, if the packaging of the product has not been opened, the security tapes have not been unsealed and of course the product has not been put into operation.
11.2 Start of the withdrawal period
11.3 For sales contracts, the withdrawal period shall commence: i. The withdrawal period shall commence on the day on which the product is delivered to the customer or to a third party indicated by the customer. ii. in the case of several products ordered in one order, from the delivery of the last product.
11.4 This withdrawal is made without the Customer being obliged to state the reasons and without any charge under and if the item has already been delivered the Customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms and packaging in perfect condition. The return of the item is accepted only if the Buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.
11.5 The declaration of withdrawal shall be made in writing or electronically and the Company shall be obliged to send confirmation of receipt of the declaration of withdrawal as soon as it is received by the Company. The Customer may use for this declaration the template found here.
11.6 Following the withdrawal statement, the Company is obliged to refund the price received. The refund to the customer will be made as follows: i. in case of charging by credit card: if by the time of withdrawal and return of the item the price has been paid to the Company by the Bank, the Company shall be obliged to inform the Bank of the cancellation of the transaction and the Bank shall take any action provided for under the contract it has entered into with the customer. Upon such notification, the Company shall not be responsible for the time and manner of execution of the counter-billing, regulated by the aforesaid contract. ii. in the case of cash on delivery or by deposit in a bank account of the company, the refund to the customer will be made by means of a deposit in a bank account (IBAN) indicated by the customer. iii. Order cancellation The cancellation of your online order can be carried out in the following cases: α) Before completing your order you can at any time remove the products from your cart and continue to browse our web site. If you have reached the last stage "check out", before the final entry of your order, you can click on the logo of the site and return at any time to the home page. b) If your online order has been completed but the product has not yet been shipped, you can contact our call centre at ……………………… (local rate) or by e-mail ……………………. and we will proceed immediately to cancel your order. c) In case of payment by credit card, no cash refund will be given but the refund will be made through Alpha Bank to your credit card.
11.7 The return of the products by the Customer will be made without undue delay and in any case within fourteen (14) days from the date of notification of withdrawal to the supplier. Under no circumstances will the Company accept products without prior written or electronic notification of withdrawal.
11.8 The Customer in case of withdrawal shall return the product at his own expense and risk during transportation. The products that the Customer wishes to return must be in exactly the same condition in which they were received, i.e. without having been opened or unsealed or the packaging tampered with, i.e. the Customer must handle the products exactly as he would do if he examined them in a physical store before purchasing them.
11.9 The Customer is liable to compensate the Company if he/she has used the goods other than what is necessary to ascertain the nature, characteristics and function of the goods in the period up to the declaration of withdrawal and the Company is entitled to agree with the Customer on compensation even with mutual set-off.
11.10 Exceptions to withdrawal
11.11 No withdrawal is possible in the following cases:
i. Products which are not suitable for return, for health protection or hygiene reasons, and which have been opened after delivery.
ii. In case the Customer chooses collection from the store and payment in the store, then the sale is not considered as a distance contract and therefore the right of withdrawal does not apply.
iii. The value of the product is less than or equal to 30 euros (Article 3j, paragraph 1, Law 2251/1994)
12. European Alternative Dispute Resolution Body
Recently, Directive 2013/11/EC was harmonized in the Greek legislation (with the KYA 70330/2015), which provides for the The possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution procedure in the whole EU-wide. More information here.